From multiple bases to only one MasterJanuary 27, 2020
We’re here for You during COVID-19April 21, 2020
Health and safety are of the utmost importance to ALFA. The spread of Coronavirus (COVID-19) in Europe, and in particular in Italy, leads us to inform you about the actions taken by our Organization in defense of our employees, customers and potential visitors.
Firstly, we would like to inform you that we have implemented, with the most scrupulous strictness, all safety measures according to the National regulations and recommendations of the World Health Organization, in order to reduce any possibility of contagion. To the current state, none of our employees has contracted the virus, and no positive cases have been recorded.
The above said, and following the Health Authorities’ recommendations, ALFA considers the Italian situation as suitable for continuing our activities. To facilitate contacts, ALFA promotes the adoption of digital communication tools, and therefore invites you to use all available devices for remote communication, so to keep alive the relationship with your ALFA contacts.
Whenever possible, we have activated smart working for our employees and asked them to maximize the use of all ALFA technologies available to support customer ongoing projects and ease remote interventions on the machines on field. With a view to guarantee technical support, sales and after-sales services, we take the opportunity to remind you that:
- All our products are Smart Units designed with 4.0 native technology and can be remotely reached for any advice and support needed simply using an Internet connection, our Service Team is at your support.
- Customers with test/installation scheduled in the next few weeks can contact our Service Team for a streaming support and implementation plan.
- Customers requiring technical assistance can contact our Service Team for IT support tools and/or for a local support if available. In any case, this will enable our technical experts to examine our Smart Units and provide solutions in real time.
The priority is to continue to provide our services and solutions continuously and safely. For further information we are at your disposal, please do not hesitate to contact us using your usual contact details or by writing at firstname.lastname@example.org. For all technical enquiries please contact email@example.com.